Privacy Policy

Last updated: 14/10/2025

This website is operated and maintained by Himate (“we”, “our”, “us”) on behalf of D&B Cleaning Services. This Privacy Policy explains how personal information is collected and used when you browse the site or contact us about cleaning services in Belfast and surrounding areas.

We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are (Controller & Processor)

• Data Controller: D&B Cleaning Services — determines why and how your data is used for enquiries, quotes, and service delivery.
• Data Processor / Website Operator: Himate — operates this website and processes website enquiries on behalf of D&B Cleaning Services.

1. Information We Collect

• Contact details: name, phone number, email address, and service address.
• Service information: type of cleaning requested, property notes, and scheduling preferences.
• Technical data: IP address, browser type, device information, and usage data collected via Microsoft Clarity (e.g., clicks and scrolls) to help improve usability.

We do not collect or process online payment information on this website.

2. How We Use Your Information

• To respond to enquiries and provide quotes.
• To schedule and deliver cleaning services.
• To communicate about appointments, changes, or follow-ups.
• To operate, secure, and improve the website (analytics insights).
• To comply with legal and administrative obligations.

We do not sell your data or use it for unsolicited marketing.

3. Analytics (Microsoft Clarity)

We use Microsoft Clarity to understand how visitors interact with the site (for example, page clicks and scrolling). Clarity helps improve design and usability and does not collect your messages, payment data, or other special category data through this site.

For more information, see Microsoft’s privacy statement: https://privacy.microsoft.com/en-gb/privacystatement.

4. Lawful Bases for Processing

• Contract: to provide quotes and perform cleaning services you request.
• Legitimate interests: to run, secure, and improve the website and respond to enquiries.
• Consent: where required (e.g., optional analytics cookies depending on your settings).
• Legal obligation: to comply with applicable laws and regulations.

5. How We Store and Protect Your Data

Personal data is stored securely with access limited to authorised personnel. We apply reasonable technical and organisational measures (e.g., secure systems and strong access controls) to protect against unauthorised access or disclosure.

We keep your information only as long as necessary for the purposes described above or as required by law.

6. Sharing Your Information

We do not sell or rent your data. We may share information with trusted service providers who help us operate this website or deliver services (e.g., email, hosting, scheduling), strictly as needed. These providers must process your data securely and in compliance with data protection laws. Where Himate processes personal data, it does so under the instructions of D&B Cleaning Services.

7. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data we hold.
• Request correction of inaccurate or incomplete data.
• Request deletion (“right to be forgotten”) where applicable.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.
• Data portability, in certain circumstances.

You can contact either party using the details below. Where appropriate, Himate will forward your request to D&B Cleaning Services (the data controller) for response.

8. Cookies

This website may use cookies to enable core functionality and collect anonymous analytics via Microsoft Clarity. You can control cookies through your browser settings. Some features may not function correctly without certain cookies.

9. International Transfers

If any service providers process data outside the UK, we ensure appropriate safeguards are in place (e.g., UK-approved standard contractual clauses) to protect your information.

10. Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.

12. Contact Us

Use the appropriate contact below so we can help you quickly:

Service operator (enquiries, bookings, service delivery)

D&B Cleaning Services
Email: [email protected]
Address: 33 Glenbrook Avenue, BT5 5JP
Phone: +44 7510 221426

Website & privacy contact (technical/website issues, data requests)

Himate
Email: [email protected]
Phone: +44 7553179821

This Privacy Policy applies only to this website. For questions about how D&B Cleaning Services uses your data in delivering services, please contact them directly.